Sales Support Specialist

Job Locations US-NY-Jericho
Regular Full-Time

Who We Are

Darby is an ongoing American success story. Our core values and humble beginnings revolve around personal honesty and integrity. These things are as true today as they were when we were founded in 1948, as a family owned business in Brooklyn, New York.


Today, Darby is one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology, and repair services. Widely recognized for excellence in customer service, highly competitive prices, and innovative value-added solutions, Darby works with practices of all sizes, as well as a number of specialties, and government institutions.


We are expanding our Sales Support team in Jericho, New York.    We are looking for a self-motivated individual to join our talented and all-inclusive sales support team! As a Sales Support Specialist, you will assist a Business Development Specialist (BDS) with growing and servicing their file, daily sales support, achieving quota attainment and servicing assigned accounts.

What You Will Do

  • Build long-term customer relationships with key decision makers over the phone
  • Support assigned accounts through inbound and outbound calls, on average 60 calls per day
  • Document customer contacts and opportunities within Salesforce
  • Fulfill catalog/flyer/EDLP/sample requests
  • Process and track backorders, special orders, maintenance and release online orders, and email orders
  • Handle product issues such as defects, miss picks and short ships
  • Process credit card payments, resolve AR issues for customers, setup online accounts for customers
  • Communicate account challenges with the BDS partner such as declining or lost business
  • Partner with Business Development Specialist in driving company initiatives

What We Need In You

  • Strong phone presence, the ability to engage with potential customers over the phone and build long term relationships.
  • 1 year of experience preferably in customer service or a sales support role
  • Dental industry experience a plus
  • Proficient in MS Word, Excel and Outlook
  • Salesforce or CRM experience, preferred
  • Must be highly motivated, goal driven and resilient
  • The ability to problem-solve and negotiate customer conflicts
  • Must have strong attention to detail and ensure all deadlines and deliverables are met
  • High School Diploma or equivalent required

Why Join Team Darby

 With a history of financial stability and aggressive growth, you will have the opportunity to build a career path with us.  We are pleased to offer:

  • Comprehensive Medical and Dental benefits
  • Vision Plan
  • 401(k) Savings plan with company match
  • Life Insurance
  • Flexible Spending Accounts
  • Disability Insurance
  • Employee Assistant Program
  • Generous Paid Time Off
  • Paid Holidays
  • Flexible work hours
  • Work-Life Balance
  • On-site Fitness Center (Jericho office only)
  • Opportunities to give back to your local community

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


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