Customer Care Representative

This is a hybrid position starting in early October, only coming into the office every 8 weeks!

Darby is an ongoing American success story.  We were founded in Brooklyn, New York in 1947 as a single mail-order catalog.  Today, we are one of the nation’s largest providers of dental supplies and solutions, offering more than 50,000 products and an extensive range of capital equipment, software, technology and repair services. 

We are a group of down-to-earth, passionate people who look out for one another.  You will find a positive, upbeat team, great work-life balance, and a collaborative environment where you can thrive throughout your career!

In this position you will provide exceptional service and support to our internal and external customers. Handle a variety of customer service issues, providing product and service information and resolving product and service issues that may arise.  Ensure that the customer receives efficient and courteous service, coordinating with other departments as required.  Act as a customer contact regarding shipments, accounts receivable inquiries, and price descriptions.  Provide necessary support to sales representatives to better service the customer. 

The hours for this position are Monday-Friday: 9:30AM – 6:00PM

Are you passionate about solving problems and love connecting with people?  Darby Dental Supply is seeking a Customer Care Specialist to join our dynamic team.  This role is primarily focused on delivering exceptional customer service, addressing inquiries, and resolving issues with professionalism and care.  While the position centers on customer support, you’ll have the opportunity to upsell, cross-sell and promote vendor specials that align with our customers’.  You will also be responsible for:

• Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
• Assist customers with all inquiries related to their account i.e. track packages, process returns, issue credits, process payments, promote vendor specials and company initiatives, handle email requests.
• Maintain detailed knowledge of Darby’s product offerings to confidently recommend solutions.
• Process orders while actively upselling and cross-selling products based on customer needs.
• Build strong relationships with customers that lead to customer loyalty, satisfaction and account growth.
• Work closely with other departments to ensure timely resolution of customer concerns.
• Make outbound calls to vendors to help resolve issues or obtain additional information.
• Other duties as assigned.

At Darby, we view Customer Care as a building block for future career growth.  Team members who excel in upselling and cross-selling products may be considered for future opportunities in Sales Support and other departments.

• High school diploma or equivalent, required
• 3 years of customer service experience in a call center atmosphere, preferred
• Dental industry experience strongly preferred
• Experience upselling or cross selling, strongly preferred
• Strong computer skills.
• Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
• Attentive, adaptable, detail oriented,
• Ability to multi-task and work in a timely manner
• Must be solution driven, both independently and as part of a team
• Excellent follow up skills
• Must be empathetic, patient, courteous, and anticipate customer’s needs

With a history of financial stability and aggressive growth, you will have the opportunity to build a career path with us.  We are pleased to offer:

• Hybrid work schedule
• Comprehensive Medical and Dental benefits
• Vision Plan
• 401(k) Savings plan with company match
• Life Insurance
• Flexible Spending Accounts
• Disability Insurance
• Employee Assistant Program
• Generous Paid Time Off
• Paid Holidays
• Flexible work hours
• Work-Life Balance
• On-site Fitness Center (Jericho office only)
• Opportunities to give back to your local community

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.